Skip to Nora

Get help with repairs
and your deposit.

Write to your landlord.
Keep track of what happens next.

Meet Nora, Tenora’s assistant for NYC renters. Explain the problem, prepare a letter in your name, and plan when to follow up.

Try an example with Nora See how it works

Try the demo. No account or card needed.

  • Ignored repairs
  • Pests & bedbugs
  • Security deposits
Nora, Tenora’s turquoise assistant, holding a notebook
You approve the letter.

Check the facts before any next step.

  1. 1
    Tell Nora what happened

    Repairs, pests or a deposit problem.

  2. 2
    Check the letter

    Team review, then your approval.

  3. 3
    Follow up on the reply

    A date to check. A record of what changed.

Explore these steps in the demo below. No message is sent and no live team review takes place.

Try it: choose a housing problem.

Nora asks a few questions, prepares a letter, and shows the review and follow-up steps.

Repairs · pests · deposits
  1. 1Tell Nora
  2. 2Check the letter
  3. 3Follow up
NoraHere for the landlord back-and-forth
Demo modeSample details only. No live review, messages or reports.
Meet Nora

Pick a problem to explore a sample case.

Nora: Hi, I’m Nora. I’m here for the landlord back-and-forth.
Nora: What’s going on with your apartment?

Getting your conversation ready…

Demo options & privacy

Use sample details. Answers and filenames stay in this tab until it closes. No files are uploaded, no live AI or staff review runs, and no messages or reports are sent. General information, not legal advice.

You check the letterYou approve the next stepNo account needed

See what Nora
helps you do.

Your repair record. Your evidence.
Your deposit balance, clearly laid out.

Repair workspaceExample case

A leak that still
needs a repair.

Open

Kitchen · first noticed September 24

  1. Condition first noticed

    Water leaking beneath the kitchen sink.

  2. Reported to management

    Earlier contact recorded by the renter.

  3. Repair request prepared

    No repair date confirmed.

Next: review your formal request.

You check the wording before any next step.

Read the formal request
tenora.Prepared with Nora
Draft · Not sent
Oct 14, 2026

To: Example Property Management <manager@example.com>
Mailing address: 200 Example Avenue, Brooklyn, NY
From: Alex Rivera <alex@example.com>
Rental address: 120 Example Avenue, Apt 4B, Brooklyn, NY
Subject: Formal request: Repair of a leak — 120 Example Avenue, Apt 4B, Brooklyn, NY

Dear Example Property Management,

I am writing to request repair of a leak at 120 Example Avenue, Apt 4B, Brooklyn, NY. I first noticed the condition on September 24, 2026. The affected area is: the kitchen.

Water is leaking beneath the kitchen sink. I reported the condition to management on September 26. The leak remains active and no repair date has been confirmed.

I have previously reported this matter and have not received a response.

Please confirm in writing:
1. The inspection and repair plan.
2. The proposed date and time for the work.
3. Any access arrangements you need me to confirm.

Please reply in writing by Oct 17, 2026 with the steps you will take. This is my requested response date, not a statutory deadline.

If this remains unresolved, I will consider reporting the condition through NYC 311. Please retain this correspondence with your records and provide a substantive written response addressing the requests above.

Sincerely,
Alex Rivera
alex@example.com

Prepared with Nora. To be reviewed and approved by me before sending.

Product previews with sample details. No messages sent or files uploaded.
The intended live service requires team review and your approval.

Explore the demo
An editorial illustration of a renter at home beside a New York apartment window

Built for renters.
Starting in
New York.

A renter’s request shouldn’t end
with another unanswered message.

In FY2026, NYC recorded 950,750 housing maintenance problems. That’s 36.8% more than four years earlier.

Citywide reports, not Tenora cases or unique renters.

Read the city’s figures

Total housing maintenance problems reported to HPD, by fiscal year. These figures do not measure Tenora’s usage or results.

FY2022
694,975
FY2023
706,738
FY2024
812,238
FY2025
835,011
FY2026
950,750
NYC Mayor’s Management Report, FY2026 · HPD, p. 399

Built by Nathan. For New York renters. Editorial image created for Tenora.

Questions about
using Tenora.

What the demo does, how approval works,
and what happens to your information.

Not sure where to start?
Choose a sample case above.
Who is Nora?

Nora is Tenora’s assistant for NYC renters. This demo helps you gather the facts, prepare a letter in your name and explore the review and follow-up process.

What can I try?

Heat and repairs, pests and bedbugs, and security deposits. Choose the closest issue or explain it in your own words. You can use a complete sample case to explore the process quickly.

Will anything be sent to my landlord?

Nothing is sent in demo mode. The intended live service requires a Tenora team review and your approval of the exact message and recipient.

Can I change the letter?

Yes. You can edit the text before approving it. Saving a change clears previous approvals so the new version can be checked again.

What if my landlord ignores me?

Explore a follow-up and, where relevant, a reporting draft or next-step packet. The record keeps an unanswered request open. The demo does not monitor a real case or contact an agency.

Is Tenora a law firm?

No. Tenora provides workflow support, not legal advice or representation. A real case may need advice from a qualified lawyer. No repair, refund or legal outcome is guaranteed.

What happens to the details I enter?

Use sample details in the demo. Answers and filenames stay in this tab; files are not uploaded. Open Demo options & privacy in the conversation to download your record or start over.

Do I need an account or payment card?

No. This demo is free to explore and does not open a live case or accept payments.

Leave it with Nora.

Start with a repair, pest or deposit problem.

Meet your backup